--- title: How these 6 processes can drive strategy and change to transform your business direction description: Strategy and change for your business? Discover the 6 processes to identify opportunities and scale up your QHSE management. image: https://old2.bizzmine.com/hubfs/Vertical%20Industries/Pharma-working_on_laptop.jpg --- * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg "Bizzmine_Logo")](https://bizzmine.com?hsLang=en) [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg) ](https://old2.bizzmine.com/?hsLang=en) * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [Get a demo ](https://old2.bizzmine.com/request-demo?hsLang=en) en ###### [BIZZMINE PER USER](https://old2.bizzmine.com/request-demo?hsLang=en) [ ###### Quality Manager Lorem Ipsum Dolor sit met, lorem isum ](https://old2.bizzmine.com/en/customer-experiences/barsan?hsLang=en) ###### Safety Manager Lorem Ipsum Dolor sit met, lorem isum ###### IT Manager Lorem Ipsum Dolor sit met, lorem isum ###### End User Lorem Ipsum Dolor sit met, lorem isum ###### [SATISFIED CUSTOMERS](https://old2.bizzmine.com/request-demo?hsLang=en) ###### Staxs How compliance is ensured with BizzMine ###### Beaulieu BizzMine, the QHSE backbone ###### H.Essers BizzMine eQMS, a very intuitive tool ###### Carbogen AMCIS Lorem Ipsum Dolor sit met, lorem isum ###### Limagrain Lorem Ipsum Dolor sit met, lorem isum ###### Discover all stories Lorem Ipsum Dolor sit met, lorem isum ###### SPREADING THE QUALITYOF SECTOR LOREM IPSUM Lorem ipsum dolor sit amet, lorem veluta modemu sit meta lore quality management Dolor sit met, science lorem sector minus LEARN MORE > ###### [Bizzmine QHSE](https://old2.bizzmine.com/solutions/digital-qms?hsLang=en) QHSE software for mid-market to enterprise, strong in regulated industries like pharma, logistics, chemicals, food... 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Join the community, celebrate 30 Years of Bizzmine with our special magazine.    [ Get the magazine > ](https://old2.bizzmine.com/bizzmine-30-years-celebration?hsLang=en) # How these 6 processes can drive strategy and change to transform your business direction [eQMS](https://old2.bizzmine.com/en/blog/tag/eqms) [Blog](https://old2.bizzmine.com/en/blog/tag/blog) Every business wants to move onward and upward, but at times processes and their associated pathways can get messy. In particular, there seem to be 6 main areas of process stress which, alarmingly, cover quite a number of potential internal breakdowns. Your future business strategies depend on efficient and effective business processes. If the following 6 standard processes can be observed and bettered, your organisation will gain a better view of identifying opportunities and future successes of your internal processes. ![](https://old2.bizzmine.com/hubfs/Vertical%20Industries/Pharma-working_on_laptop.jpg) | IN THIS ARTICLE [Strategy and change process 1: Customer complaints](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_1) [Strategy and change process 2: Suppliers ](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_2) [Strategy and change process 3: Internal Defects](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_3) [Strategy and change process 4: CAPA (Corrective & Preventative Actions)](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_4) [Strategy and change process 5: Audits](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_5) [Strategy and change process 6: Incidents (and Accidents)](https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business#Title_6) | | --- | ## Strategy and change process 1: Customer complaints No one likes to hear negative feedback, especially when we may truly believe our customer satisfaction has improved immensely from what it may have been years before. Regardless of how we view [customer complaints](https://old2.bizzmine.com/en/solutions/complaint-management?hsLang=en), the truth is that perception is reality. How an organisation is perceived is the foundation for an improved understanding of the expectations customers have of your business and your people. Know every complaint and what’s being done about it. Having a process for this most important of realisations is fundamental to improving and recognising customer service standards. By serving your business well, you are on your way to serving your customers well.   ## Strategy and change process 2: Suppliers Your suppliers are also your customers. All relationships can and will suffer from a lack of correct processes, and an organisation's supplier network is no exception. Whether it is one provider or a complete chain, [complaints from suppliers need an equal amount of attention](https://old2.bizzmine.com/en/solutions/supplier-management?hsLang=en). No matter if it’s an unpaid invoice, or personnel attitude, a complete and flowing internal process that caters to the issues from beginning to final resolution is the only way to keep and build on supplier confidence.   ## Strategy and change process 3: Internal Defects What do you think internal failure costs your organisation each year? Can you even put a figure on it? The costs of scrapping projects and associated downtime due to quality problems can set back a business plan by months, even years. Internal defects can be identified through your organization’s inspection, appraisal, and quality management processes. But what if you don’t have any change processes? You might want to think seriously about remedying that. A [simple tool for the identification](https://old2.bizzmine.com/en/solutions/digital-qms?hsLang=en) of key areas and their potential for misuse or malfunction will aid in continuous improvement internal processes and contingency planning.   ## Strategy and change process 4: CAPA (Corrective & Preventative Actions) Ok, so you’ve identified an issue, now what? Sometimes we need to look inward, especially when nasties turn up unexpectedly. An effective process can help you do just that. Being reactive is not ideal, but sometimes it’s all you have, and an established step-by-step process for [correcting problems and looking at your CAPAs](https://old2.bizzmine.com/en/solutions/capa-management?hsLang=en), is the best way to ensure they won’t darken your door again. You will need a solution right from the start to enable a correct analysis of where problems are and to put your business on the path to rectification. Scheduling updates and planning for the unforeseen forces you to address adverse possibilities before they become the time-consuming, day-ruining reality of your day. Proactive internal processes are simply a smarter way to do business. I’m sure you’ve all heard the saying, ‘Work smarter, not harder?’ I’m sure that declaration was born from continually putting out fires when perhaps a business should have been able to identify them before the smoke became evident. A great process can prevent management from having to adorn the fireman’s hat. Unless, of course, you like that kind of thing.   ## Strategy and change process 5: Audits Compliance is a reality in most organizations, no matter in which field or level your business lies, and nothing creates more angst than an auditor’s presence and imminent ball-point wielding. Especially the red kind. Having a structure to assist with all your compliance needs, will free your management up to concentrate on high-level priorities and growth strategies. Look for a solution that [complies with the requirements](https://old2.bizzmine.com/en/solutions/audit-management?hsLang=en) of all industry-specific and generic ISO standards for Quality, Health and Safety, and management systems. There’s no need to get tangled up in unnecessary regulatory worries. Save your own time, and that of your people by having the right internal processes in place that take you by the hand, albeit kicking and screaming, and lead you to the wonderful world of compliance. ## Strategy and change process 6: Incidents (and Accidents) Documenting health and safety-related incidents is, of course, paramount to the well-being of your staff. Secondly, being able to identify the root cause of accidents and potential risks is invaluable for an organisation from a prevention viewpoint. Interaction with a process solution that allows for seamless [incident reporting and hazard analytics](https://old2.bizzmine.com/en/solutions/accidents-and-incidents?hsLang=en) can render you immediately compliant with regulatory obligations you may face. It really is a win-win for a business owner and their staff to have an established protocol, coupled with easy-to-use, and stress-free systems. An organisation’s direction is derived from a number of things, with every process a cog in the mechanics that drives your business. Having smooth workflows, leading to compliant management is the ultimate goal to see your business focus on the future. Incorrect or non-existent internal processes can see any organisation’s direction to become confused. What’s needed is effective solution partnering that will see these procedures become like finely tuned machines. Trouble-free motoring for management and staff alike is not beyond your reach. ## Discover how Bizzmine helps you simplify your QMS [ Get a demo ](https://old2.bizzmine.com/en/get-a-demo?hsLang=en) ** ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Bizzmine", "url" : "https://old2.bizzmine.com/en/blog/author/bizzmine" }, "dateModified" : "2025-01-16T13:11:08.570Z", "datePublished" : "2022-11-07T12:27:00.000Z", "headline" : "How these 6 processes can drive strategy and change to transform your business direction", "image" : [ "https://old2.bizzmine.com/hubfs/Vertical%20Industries/Pharma-working_on_laptop.jpg" ], "mainEntityOfPage" : { "@id" : "https://old2.bizzmine.com/en/blog/how-these-6-processes-can-change-the-direction-of-your-business", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://old2.bizzmine.com/hubfs/Bizzmine%20%EF%BF%BD%20Visual%20Identity%20Final-01.svg" }, "name" : "Bizzmine" } } ```