--- title: Joint eQMS with Bizzmine at Buysmetal description: Mario Vancompernolle tells how and why BizzMine was integrated for joint digital quality management. image: https://old2.bizzmine.com/hubfs/Customer-Buysmetal.jpg --- * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg "Bizzmine_Logo")](https://bizzmine.com?hsLang=en) [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg) ](https://old2.bizzmine.com/?hsLang=en) * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [Get a demo ](https://old2.bizzmine.com/request-demo?hsLang=en) en ###### [BIZZMINE PER USER](https://old2.bizzmine.com/request-demo?hsLang=en) [ ###### Quality Manager Lorem Ipsum Dolor sit met, lorem isum ](https://old2.bizzmine.com/en/customer-experiences/barsan?hsLang=en) ###### Safety Manager Lorem Ipsum Dolor sit met, lorem isum ###### IT Manager Lorem Ipsum Dolor sit met, lorem isum ###### End User Lorem Ipsum Dolor sit met, lorem isum ###### [SATISFIED CUSTOMERS](https://old2.bizzmine.com/request-demo?hsLang=en) ###### Staxs How compliance is ensured with BizzMine ###### Beaulieu BizzMine, the QHSE backbone ###### H.Essers BizzMine eQMS, a very intuitive tool ###### Carbogen AMCIS Lorem Ipsum Dolor sit met, lorem isum ###### Limagrain Lorem Ipsum Dolor sit met, lorem isum ###### Discover all stories Lorem Ipsum Dolor sit met, lorem isum ###### SPREADING THE QUALITYOF SECTOR LOREM IPSUM Lorem ipsum dolor sit amet, lorem veluta modemu sit meta lore quality management Dolor sit met, science lorem sector minus LEARN MORE > ###### [Bizzmine QHSE](https://old2.bizzmine.com/solutions/digital-qms?hsLang=en) QHSE software for mid-market to enterprise, strong in regulated industries like pharma, logistics, chemicals, food... 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Join the community, celebrate 30 Years of Bizzmine with our special magazine.    [ Get the magazine > ](https://old2.bizzmine.com/bizzmine-30-years-celebration?hsLang=en) # Joint eQMS with Bizzmine at Buysmetal [Audit Management](https://old2.bizzmine.com/en/customer-experiences/tag/audit-management) [Complaint Management](https://old2.bizzmine.com/en/customer-experiences/tag/complaint-management) [Wholesale](https://old2.bizzmine.com/en/customer-experiences/tag/wholesale) Buysmetal is an internationally renowned name in metal trading. With several branches inside and outside Europe, the company aims to become the largest independent metal trader in the world. Mario Vancompernolle is head of quality, safety, and environment at Buysmetal Metals Belgium and the Netherlands. He tells how and why Bizzmine was integrated for joint digital quality management. ![](https://old2.bizzmine.com/hubfs/Customer-Buysmetal.jpg) > Bizzmine is a practical and clear platform that can be easily adapted to the needs of your company. > ** ## The first years with Vivaldi 5.0 When we received ISO 9002 certification in 1996, it quickly became clear that document review was a tedious task. We wanted to manage the documentation of procedures and instructions in a centralised and accessible management system. And we were pioneers in this area, being the very first customer of Vivaldi Software. The complaint-handling workflow also proved to be a transparent tool. This process allowed us to identify the number of complaints, as well as common errors and causes. This allowed us to continuously improve the functioning of our organization, both toward customers and suppliers. Later, we also added a supplier evaluation process with grades. ## The upgrade to Bizzmine Switching to Bizzmine was a logical decision for us. Apart from the fact that the new platform offers more possibilities, the upgrade perfectly matched our merger with the Dutch site. Indeed, last year we obtained a single certificate for quality, safety, and environment for both sites. Now the different departments work with the same flow for personalized complaint handling, and communication is much smoother than before. The next step will be a process for supplier complaints. We want the complaints to be automatically forwarded to the purchasing department for further processing. After that, we will also move the two organizations into one and the same document system. ## A useful tool for audits Bizzmine also proves to be very transparent during audits. Everyone has a clear overview of planned tasks and actions. It is clear that we learn from mistakes, not only in a corrective but also preventive manner. Working to the standards is one thing, but improving performance within the organization in this way means so much more. ## Plans for the future In a later phase, we plan to use Bizzmine for processes that are not quality-related. Building a flow is relatively easy and the information from the data can be passed perfectly from one department to another. The fact that you can use one application for different purposes is definitely an added value.   *Mario Vancompernolle, Head of quality, safety, and environment* *[![image (14)](https://old2.bizzmine.com/hs-fs/hubfs/image%20(14).png?width=72&height=72&name=image%20(14).png)](https://www.kloeckner.com/en.html)*       ** ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Bizzmine", "url" : "https://old2.bizzmine.com/en/customer-experiences/author/bizzmine" }, "dateModified" : "2025-02-24T08:35:10.983Z", "datePublished" : "2023-05-09T11:52:43.000Z", "headline" : "Joint eQMS with Bizzmine at Buysmetal", "image" : [ "https://old2.bizzmine.com/hubfs/Customer-Buysmetal.jpg" ], "mainEntityOfPage" : { "@id" : "https://old2.bizzmine.com/en/customer-experiences/buysmetal", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://old2.bizzmine.com/hubfs/Bizzmine%20%EF%BF%BD%20Visual%20Identity%20Final-01.svg" }, "name" : "Bizzmine" } } ```