--- title: Complaint Management System description: Complaint Management System to track, investigate, and correct complaints from customers and suppliers? Discover efficient complaint handling here! --- * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg "Bizzmine_Logo")](https://bizzmine.com?hsLang=en) [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg) ](https://old2.bizzmine.com/?hsLang=en) * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [Get a demo ](https://old2.bizzmine.com/request-demo?hsLang=en) en ###### [BIZZMINE PER USER](https://old2.bizzmine.com/request-demo?hsLang=en) [ ###### Quality Manager Lorem Ipsum Dolor sit met, lorem isum ](https://old2.bizzmine.com/en/customer-experiences/barsan?hsLang=en) ###### Safety Manager Lorem Ipsum Dolor sit met, lorem isum ###### IT Manager Lorem Ipsum Dolor sit met, lorem isum ###### End User Lorem Ipsum Dolor sit met, lorem isum ###### [SATISFIED CUSTOMERS](https://old2.bizzmine.com/request-demo?hsLang=en) ###### Staxs How compliance is ensured with BizzMine ###### Beaulieu BizzMine, the QHSE backbone ###### H.Essers BizzMine eQMS, a very intuitive tool ###### Carbogen AMCIS Lorem Ipsum Dolor sit met, lorem isum ###### Limagrain Lorem Ipsum Dolor sit met, lorem isum ###### Discover all stories Lorem Ipsum Dolor sit met, lorem isum ###### SPREADING THE QUALITYOF SECTOR LOREM IPSUM Lorem ipsum dolor sit amet, lorem veluta modemu sit meta lore quality management Dolor sit met, science lorem sector minus LEARN MORE > ###### [Bizzmine QHSE](https://old2.bizzmine.com/solutions/digital-qms?hsLang=en) QHSE software for mid-market to enterprise, strong in regulated industries like pharma, logistics, chemicals, food... 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recording: Benefits of an integrated QHSE Management System   Discover the advantages where we'll explore how a unified approach can transform your operations.   [ Watch now ](https://resources.bizzmine.com/hse-management-in-bizzmine-qhse?hsLang=en) ![two-happy-businessman-working-laptop (3) (1)](https://old2.bizzmine.com/hs-fs/hubfs/two-happy-businessman-working-laptop%20(3)%20(1).webp?width=2000&name=two-happy-businessman-working-laptop%20(3)%20(1).webp) ###### [INDUSTRIES](https://www.bizzmine.com/en/industry/all-industries?hsLang=en) [ ###### Logistics (GDP) Improve your company’s operational  performance ](https://old2.bizzmine.com/en/industry/qms-gdp-logistics?hsLang=en) [ ###### Pharma (GmP) Organise linked quality processes, according to cGMP requirements ](https://old2.bizzmine.com/en/industry/qms-pharma?hsLang=en) [ ###### Oil and Gas Streamline quality and safety standards ](https://old2.bizzmine.com/en/industry/oil-and-gas?hsLang=en) [ ###### Medical Devices Improve efficiency, compliance and overall product quality ](https://old2.bizzmine.com/en/industry/qms-medical-devices?hsLang=en) [ ###### Food & Beverages Manage quality processes according to FDA, IFS, BRC regulations and ISO 22000  ](https://old2.bizzmine.com/en/industry/qhse-food-and-beverages?hsLang=en) [ ###### Chemicals Streamline safety and quality management with QHSE software ](https://old2.bizzmine.com/en/industry/chemicals?hsLang=en) [ ###### Construction Make safety management efficient with integrated QHSE software ](https://old2.bizzmine.com/industry/construction?hsLang=en) [ ###### Laboratories Improve the quality and safety of your laboratory with eQMS ](https://old2.bizzmine.com/en/industry/qms-laboratories?hsLang=en) [ ###### Care & Cure Improve quality and compliance in healthcare environments ](https://old2.bizzmine.com/en/industry/care-cure?hsLang=en) [ See all industries > ](https://old2.bizzmine.com/en/industry/all-industries?hsLang=en) ###### [CUSTOMER EXPERIENCES](https://old2.bizzmine.com/en/customer-experiences?hsLang=en) [ ###### Beaulieu Bizzmine, the QHSE backbone of Beaulieu ](https://old2.bizzmine.com/en/customer-experiences/bizzmine-the-qhse-backbone-of-beaulieu?hsLang=en) [ ###### H.Essers Bizzmine eQMS, a very intuitive tool for H.Essers ](https://old2.bizzmine.com/en/blog/how-bizzmine-plays-a-crucial-role-in-internal-expension-of-h.essers?hsLang=en) [ ###### CARBOGEN AMCIS Compliance with cGMP is easy with Bizzmine at CARBOGEN AMCIS ](https://old2.bizzmine.com/en/customer-experiences/compliance-with-cgmp-is-easy-with-bizzmine-at-carbogen-amcis?hsLang=en) [ Read all customer stories > ](https://old2.bizzmine.com/en/customer-experiences?hsLang=en) ###### Customer highlight: TotalEnergies   See how TotalEnergies Singapore transformed quality operations with Bizzmine   [ Learn more > ](https://old2.bizzmine.com/en/customer-experiences/total-energies?hsLang=en) ![Bizzmine QHSE Summit Asia-Customer 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Join the community, celebrate 30 Years of Bizzmine with our special magazine.    [ Get the magazine > ](https://old2.bizzmine.com/bizzmine-30-years-celebration?hsLang=en) # Complaint Management System With Bizzmine you can easily track, investigate, and correct your customer and supplier complaints, which helps in your complaint handling. [ Get a demo ](https://old2.bizzmine.com/en/get-a-demo?hsLang=en) [ Or take our quick Guided Tour ](https://old2.bizzmine.com/guided-tour-bizzmine-qhse-platform?hsLang=en) ## Efficient follow-up with the right Complaint Management System It is simple to handle complaints with Bizzmine as your complaint management software. You can track, investigate, and correct customer complaints, supplier complaints, and internal deviations more effectively. **Compliance** with ISO standards such as ISO 9001, ISO 13485, ISO 17025, and FDA requirements is guaranteed. ![Screenshot-QHSE-Complaints1](https://old2.bizzmine.com/hubfs/Bizzmine%20images/Website/%5BNew%5D%20Website%20screenshots%20+%20videos/New%20printscreens%202.0/Screenshot-QHSE-Complaints1.png) ## **Easy registration in your Complaint Management System** Allow your team to **consistently** register complaints or non-conformances from their mobile phones or tablets. **Connect a contact form** so that clients can submit problems directly from your website. Alternatively, your **CRM or ERP application** can initiate the complaint handling procedure. You can see the **exact status **of each complaint, as well as who did what and when. That is complaint handling at its finest. ## Explore Bizzmine’s QHSE Platform Embark on a quick, self‑paced guided tour of Bizzmine’s QHSE platform and uncover how our intuitive dashboards, smart workflows, and robust tools streamline compliance and operational control. **In just a few minutes, discover how the platform reduces manual work, improves process efficiency, and adapts to your unique industry needs**—bringing clarity and compliance to your fingertips. [ Watch our Guided tour ](https://old2.bizzmine.com/en/solutions/complaint-management#GuidedTour) ## **Correct and improve in your Complaint Management System** Launch [corrective actions (CAPA)](https://www.bizzmine.com/en/solutions/capa-management?hsLang=en) to avoid further complaints and make complaint handling effective. Register all **relevant data** in the customizable complaint form, and attach **reports** or **images**. Take benefit of the chance to **increase consumer loyalty**. To increase product quality and client retention, use strong **Pareto diagrams** and **Trend analytics**. You can also make the most of your **management reviews** with these insights. ![Screenshot-QHSE-Complaints5](https://old2.bizzmine.com/hubfs/Bizzmine%20images/Website/%5BNew%5D%20Website%20screenshots%20+%20videos/New%20printscreens%202.0/Screenshot-QHSE-Complaints5.png) ## *"Bizzmine brings transparency, compliance and traceability of our quality registrations."* - CARBOGEN Amcis   INDUSTRIES ## Choose your industry to learn more Regardless of the industry you're working in, our all-in-one platform offers you the right solution to efficient QHSE management. ## GDP Logistics Find out how to organise linked quality processes in accordance with GDP and security requirements. [ Read More   ](https://old2.bizzmine.com/en/industry/qms-gdp-logistics?hsLang=en) ## Pharma Discover how to implement your eQMS and digitize numerous linked quality processes, according to cGMP. Read More   ## Oil and Gas Transform safety from a burden to an opportunity. Centralise processes, reduce manual work, and ensure compliance. [ Read More   ](https://old2.bizzmine.com/en/industry/oil-and-gas?hsLang=en) ## Medical Devices ISO 13485 compliance is ensured by improved document control, CAPA, audit, and training management. [ Read More   ](https://old2.bizzmine.com/en/industry/qms-medical-devices?hsLang=en) ## Food & Beverages Know how to implement eQMS for managing quality processes according to international standards. [ Read More   ](https://old2.bizzmine.com/en/industry/qhse-food-and-beverages?hsLang=en) ## Chemicals Our digital QHSE management centralises processes and ensures compliance with chemical standards. [ Read More   ](https://old2.bizzmine.com/en/industry/chemicals?hsLang=en) RELATED SOLUTIONS ## Unlock your potential with Bizzmine When implementing Complaint Management, there are several related processes that should be integrated to create a more comprehensive quality management system ![Regulations_and_compliance-blue-small](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Icons/Regulations_and_compliance/Regulations_and_compliance-blue-small.svg) ###### Training Management Ensure that employees are adequately trained to prevent the recurrence of complaints due to human error or misunderstanding of procedures. [ Discover   ](https://old2.bizzmine.com/en/solutions/training-management?hsLang=en) ![A_scalable_system-blue-small](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Icons/A_scalable_system/A_scalable_system-blue-small.svg) ###### CAPA Management Identify root causes of complaints, and implement corrective and preventive actions to avoid similar issues in the future. [ Discover   ](https://old2.bizzmine.com/en/solutions/capa-management?hsLang=en) ![Unite_processes_with_ease-blue-small](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Icons/Unite_processes_with_ease/Unite_processes_with_ease-blue-small.svg) ###### Change Control Modifications triggered by customer feedback should be reviewed, approved, implemented, and tracked systematically. [ Discover   ](https://old2.bizzmine.com/en/solutions/change-control?hsLang=en) ## Requirements for a solid eQMS Ebook ### **15 requirements for a solid eQMS ** A proper eQMS is an essential for Complaint Management. Download your copy via the form below.   [ Download the Ebook ](https://old2.bizzmine.com/en/blog/whitepaper-15-requirements-you-need-for-your-digital-qms?hsLang=en) ![Ebook cover_Digital QMS_EN](https://old2.bizzmine.com/hubfs/%5Bnew%5D%20website/%5BNew%5D%20Whitepapers/%5Bnew%5D%20Whitepaper%20banners/%5Bnew%5D%20whitepaper%20promotion%20(covers)/Ebook%20cover_Digital%20QMS_EN.png) [![Customer_Anwa Medical Labs_Logo](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Customer%20logos/Laboratories/Customer_Anwa%20Medical%20Labs_Logo.png) ](https://old2.bizzmine.com/en/customer-experiences/anwa-medical-labs?hsLang=en) ![Customer_Beaulieu_Logo](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Customer%20logos/Other/Customer_Beaulieu_Logo.jpg) [![Customer_Biscuit International_Logo](https://old2.bizzmine.com/hubfs/Visuals/Website%20visuals/Customer%20logos/Food%20and%20Beverages/Customer_Biscuit%20International_Logo.jpg) 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