--- title: The importance of Bizzmine for SONGWON description: Benjamin Grob; Head of Global Quality Assurance at Songwon International Group; talks about his experience of migrating from Vivaldi 5.0 to BizzMine. image: https://old2.bizzmine.com/hubfs/SONGWON_Smartobjekt-2_rs-4.webp --- * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg "Bizzmine_Logo")](https://bizzmine.com?hsLang=en) [![Bizzmine_Logo](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Bizzmine_Logo.svg) ](https://old2.bizzmine.com/?hsLang=en) * ![Search-icon](https://old2.bizzmine.com/hubfs/Header%20Megamenu%20Img/Search-icon.svg) * [Get a demo ](https://old2.bizzmine.com/request-demo?hsLang=en) en ###### [BIZZMINE PER USER](https://old2.bizzmine.com/request-demo?hsLang=en) [ ###### Quality Manager Lorem Ipsum Dolor sit met, lorem isum ](https://old2.bizzmine.com/en/customer-experiences/barsan?hsLang=en) ###### Safety Manager Lorem Ipsum Dolor sit met, lorem isum ###### IT Manager Lorem Ipsum Dolor sit met, lorem isum ###### End User Lorem Ipsum Dolor sit met, lorem isum ###### [SATISFIED CUSTOMERS](https://old2.bizzmine.com/request-demo?hsLang=en) ###### Staxs How compliance is ensured with BizzMine ###### Beaulieu BizzMine, the QHSE backbone ###### H.Essers BizzMine eQMS, a very intuitive tool ###### Carbogen AMCIS Lorem Ipsum Dolor sit met, lorem isum ###### Limagrain Lorem Ipsum Dolor sit met, lorem isum ###### Discover all stories Lorem Ipsum Dolor sit met, lorem isum ###### SPREADING THE QUALITYOF SECTOR LOREM IPSUM Lorem ipsum dolor sit amet, lorem veluta modemu sit meta lore quality management Dolor sit met, science lorem sector minus LEARN MORE > ###### [Bizzmine QHSE](https://old2.bizzmine.com/solutions/digital-qms?hsLang=en) QHSE software for mid-market to enterprise, strong in regulated industries like pharma, logistics, chemicals, food... 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Join the community, celebrate 30 Years of Bizzmine with our special magazine.    [ Get the magazine > ](https://old2.bizzmine.com/bizzmine-30-years-celebration?hsLang=en) # The importance of Bizzmine for SONGWON [Complaint Management](https://old2.bizzmine.com/en/customer-experiences/tag/complaint-management) [Document Control](https://old2.bizzmine.com/en/customer-experiences/tag/document-control) [Chemicals](https://old2.bizzmine.com/en/customer-experiences/tag/chemicals) Songwon Industrial Group is the second-largest manufacturer and supplier of polymer stabilizers in the world. Headquartered in Korea, the company operates globally and provides customers in over 60 countries with chemical products for a wide variety of sectors and industries. Benjamin Grob, Head of Global Quality Assurance, talks about his experience of migrating from Vivaldi 5.0 to Bizzmine. ![bizzmine](https://old2.bizzmine.com/hubfs/SONGWON_Smartobjekt-2_rs-4.webp) > When you work in an international environment and your users are all over the world, the software you need to have must be user-friendly and easily accessible. > ** As a key user without much knowledge about IT, Vivaldi 5.0 was the best software you could use. Our main goal was to **handle customer complaints**, but outside Quality Assurance, we also implemented a **business approval process** in Vivaldi 5.0. After two years, we realized that in order to move forward in terms of quality we needed a new application. So, we were relieved when we heard that Vivaldi 5.0 was being upgraded to the **new web-based **and** more user-friendly platform**, Bizzmine. We were one of the first companies to upgrade to Bizzmine. Although I was a little apprehensive at first, the migration went smoothly for us. Jordy and his team at Bizzmine took care of all the work and we didn’t lose any of SONGWON’s data or records. Having **trends and history in one tool** is a must for us and after the migration was completed, we were very happy to see that all our history from Vivaldi 5.0 was properly migrated in Bizzmine. Of course, at first, we had to learn to use the new system and that took us a little time because the setup was completely new. Meanwhile, we’re all very well accustomed to Bizzmine, even our key users. Now, one of our flow managers can easily change the flow and develop processes without having to bring in an outside consultant or any external expertise. The fact that **this can all be done by us internally** is one of the biggest advantages of Bizzmine for us. Some of our quality processes are used at all of our sites worldwide. Therefore, **having a web-based browser system is essential** for SONGWON. We have 8 different processes that run in Bizzmine which are a **mix of business and quality processes**. In addition to [complaint management](https://old2.bizzmine.com/en/solutions/complaint-management?hsLang=en), we have also created some **business approval processes** and we recently implemented [document control](https://old2.bizzmine.com/en/solutions/document-control?hsLang=en). Some of our approvals go all the way up to SONGWON’s top management so **everyone in the organization is involved** with Bizzmine. Also, because it’s a web-based application, external companies can also have access to certain processes. It’s easy for us to create a **data flow between SONGWON and third parties**, allow them access to what they need and let them upload the documents they create. We’ve already done a lot in Bizzmine and we aren’t finished yet. We are **continuously adding new business or approval flows** to Bizzmine. With regards to document management, we’re currently working on local document integration. Soon every SONGWON site should be able to upload documents in their own language and manage them locally. Finally, Bizzmine has **nicer dashboards** compared to Vivaldi 5.0. There are dashboards on charts, overviews and so on which are very useful. It’s clear from all the progress I’ve seen since we started until today, that the Bizzmine team is continually developing all the functionalities and optimising the platform.   *Benjamin Grob, Leader Global Quality Assurance* [![Customer_Songwon_Logo](https://old2.bizzmine.com/hs-fs/hubfs/Visuals/Website%20visuals/Customer%20logos/Other/Customer_Songwon_Logo.jpg?width=120&height=120&name=Customer_Songwon_Logo.jpg)](https://www.songwon.com/) [![CTA banners_testimonials_general_EN](https://old2.bizzmine.com/hs-fs/hubfs/Visuals/Website%20visuals/CTA%20Banners/Customer%20testimonials/CTA%20banners_testimonials_general_EN.png?width=2250&height=500&name=CTA%20banners_testimonials_general_EN.png)](https://www.bizzmine.com/en/get-a-demo?hsLang=en)   ** ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Bizzmine", "url" : "https://old2.bizzmine.com/en/customer-experiences/author/bizzmine" }, "dateModified" : "2024-07-12T12:17:53.601Z", "datePublished" : "2023-05-09T11:42:46.000Z", "headline" : "The importance of Bizzmine for SONGWON", "image" : [ "https://old2.bizzmine.com/hubfs/SONGWON_Smartobjekt-2_rs-4.webp" ], "mainEntityOfPage" : { "@id" : "https://old2.bizzmine.com/en/customer-experiences/songwon", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://old2.bizzmine.com/hubfs/Bizzmine%20%EF%BF%BD%20Visual%20Identity%20Final-01.svg" }, "name" : "Bizzmine" } } ```